Contact Our Customer Support Team
Our dedicated customer support team is available to assist players with account inquiries, gaming questions, and technical issues across our online gaming platform operating within Malaysian regulatory framework.
Available Communication Channels
Players can reach our support team through multiple communication channels designed to provide efficient assistance for all gaming-related matters:
- Live online chat available 24/7 through platform interface
- Email support at hotelpi@gmail.com with response within 24 hours
- Direct telephone line at +60-3-2161-8888 during business hours
- Specialized departments for account verification and payment processing
| Support Type | Response Time | Availability |
|---|---|---|
| Live Chat | Immediate | 24/7 |
| 24 hours | Daily | |
| Phone | Immediate | 9 AM – 6 PM MYT |
Our customer service representatives are trained to handle account management, payment queries, responsible gaming concerns, and technical troubleshooting while ensuring compliance with Malaysian online gaming regulations and player protection standards.
Last updated: January 28, 2026